FAQ

Everything you need to know about ordering IBUYTERO® pajamas. Still stuck? Email support@ibuytero.com and a real person will answer.

Shipping

How much does shipping cost?

Shipping is free on every order within the United States. There is no minimum purchase. The price you see at checkout is the price you pay.

How long will my order take?

Every set is made to order, and we ship within 1–2 business days. Delivery time after that varies by destination and carrier — tracking is provided as soon as your order ships.

Where do you ship?

We ship within the United States, including all 50 states, Alaska, Hawaii and U.S. territories. We do not offer international shipping at this time.

How do I track my order?

You will get an email with a tracking number as soon as your order ships. Tracking can take 24–48 hours to start updating. You can also check status on our Track Order page.

Sizing and fit

What sizes do you carry?

Every style comes in XS, S, M, L, XL, 2XL, 3XL, 4XL and 5XL — the same print, the same price, across the whole range.

Do the sets run true to size?

Our pajama sets are cut for a relaxed sleep fit, so most people order their usual size. If you are between sizes or prefer extra room to move at night, size up. Each product page has a size chart with measurements.

Can I order the top and bottom in different sizes?

Sets ship as a matching pair in one size. If you need a different size on top and bottom, email support@ibuytero.com before you order and we will tell you what we can do.

Returns and refunds

What is your return window?

You have 30 days from delivery to start a return — including if you changed your mind or ordered the wrong size. Items need to be unused, unworn, unwashed and in original condition, with original packaging and tags where applicable.

Do I pay for return shipping?

For returns due to a change of mind, the wrong size, or other customer preference, return shipping is the responsibility of the customer. If your item arrives damaged, defective, or incorrect because of an error on our side, IBUYTERO® covers the full cost of resolving the issue.

Can I exchange an item for a different size?

We do not offer direct product-for-product exchanges. If you would like a different size or item, return the original within the 30-day window and place a new order for the one you prefer. If you received an incorrect, damaged, or defective item, contact us before placing a new order — we will provide a replacement or refund at no additional cost.

How do I start a return?

Email support@ibuytero.com with your order number and the reason for the return. Add photos if the item arrived damaged or defective. We will send return instructions and the return address.

When will I get my refund?

Once we receive and inspect the item, approved refunds are processed within 3–5 business days and issued to your original payment method. Your bank or payment provider may need additional time to post the funds.

My order arrived damaged or wrong. What now?

Email us photos at support@ibuytero.com within 30 days and we will make it right — replacement or refund, at no additional cost to you.

Orders and payment

Can I change or cancel my order?

Because every set is made to order, we can only change or cancel before production starts. Email support@ibuytero.com as soon as possible with your order number. See our Cancellation Policy for details.

What payment methods do you accept?

Major credit and debit cards, plus Shop Pay, Apple Pay, Google Pay and PayPal. Available methods depend on your location and device and are shown at checkout. See Payment methods.

Is there a discount for buying more than one?

Yes — buy 2 or more sets and the discount applies automatically at checkout. No code needed.

Product care

How should I wash my pajamas?

Machine wash cold on a gentle cycle with like colours, then tumble dry low or hang to dry. Skip bleach and fabric softener — both dull printed fabric over time. Cool iron on the reverse if needed.

Will the print fade?

Prints are made to survive regular washing. Washing cold and drying low is what keeps them sharp the longest.

Still need help?

Email support@ibuytero.com. We read every message and usually reply within one business day.