Refund policy

30-Day Returns

At IBUYTERO, we want you to feel confident when placing your order. Eligible products may be returned within 30 days of delivery.

To qualify for a return, the product must:

  • Be unworn and unused.
  • Be unwashed.
  • Be in its original condition.
  • Be free from stains, odors, damage, or alterations caused after delivery.
  • Be returned within 30 days of the confirmed delivery date.

We reserve the right to decline returns that do not meet these conditions.

Change of Mind or Size Issues

If you change your mind, select the wrong size, or decide the product is not right for you, you may request a return within the 30-day return period.

Return shipping costs for these situations are the responsibility of the customer unless otherwise stated. Original shipping charges, if any, may not be refundable.

Something Wrong With Your Order?

If your order arrives damaged, defective, misprinted, or incorrect, we are here to help. Please contact us with:

  • Your order number.
  • A description of the issue.
  • Clear photos showing the problem.

Once the issue is verified, we will provide a replacement, refund, or another appropriate resolution at no additional cost to you — including the cost of returning the item.

Please contact us before sending any item back.

Non-Returnable Items

Returns may be refused for:

  • Items that have been worn or used.
  • Items that have been washed.
  • Items with stains, odors, pet hair, makeup, or other signs of use.
  • Items that have been altered or damaged after delivery.
  • Items returned more than 30 days after delivery.
  • Items that do not meet our return conditions.

Additional exclusions may apply to certain personalized or customized products where permitted by applicable law.

Refunds

After we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds are processed by IBUYTERO within 3–5 business days after the return has been inspected, and are issued to your original payment method.

Once the refund has been issued, it may take additional time for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

Exchanges

We currently do not offer direct product-for-product exchanges.

If you would like a different size, style, or item, you may return an eligible item within our 30-day return period and place a new order for the product you prefer. This helps us process your request faster and ensures that your preferred item is available at the time of purchase.

If you received an incorrect, damaged, or defective item, please contact us before placing a new order. We will review the issue and provide an appropriate replacement or refund at no additional cost to you.

Bundles, Sets, and Included Accessories

If your purchase includes a matching set, bundle, pouch, accessory, promotional item, or complimentary gift, all items included as part of the original offer may need to be returned together to qualify for a full refund.

If part of a bundle or included item is missing from the return, the value of the missing item may be deducted from the refund where permitted.

How to Start a Return

To request a return, please contact our Customer Support team at support@ibuytero.com within 30 days of delivery and provide your order number.

Do not send your return to an address without receiving return instructions from us first.