Refund policy: Your satisfaction guaranteed!
At ibuytero, we’re committed to your absolute satisfaction with every purchase. We want you to shop with confidence, knowing that we stand behind the quality of our products. That’s why we offer a hassle free refund policy, ensuring you’re fully taken care of if anything goes wrong.
Here’s how it works:
1. Refunds for Defective, Damaged, or Incorrect Items
If you receive a product that is defective, damaged, or not what you ordered, we offer a 15 day money-back guarantee.
To initiate a refund for defective, damaged, or incorrect items, please contact us at [email protected] within 15 days of receiving your order. In your email, include:
- Your order number
- A description of the issue
- Photos of the defect or damage (if applicable)
Once we verify the issue, we will issue a full refund to your original payment method or send a replacement product based on your preference.
2. Eligibility for Refunds
- Defective or Incorrect Products: If the product is defective, damaged, or not as described, we will provide a full refund or replacement.
3. Return Process for Eligible Products
If your item is eligible for return, you can return it within 30 days of delivery, as long as:
- The product is unused, in original condition, and in its original packaging.
To start the return process, please contact us at [email protected]. Include your order details and reason for return. We will provide return instructions and a return address.
4. Refund Processing Time
Once we receive the returned item and verify its condition, we will process your refund. Refunds are typically issued within 15 business days of receiving the returned product.
5. Non-Refundable Items
- Products that have been used or are no longer in their original condition or packaging.
- Products returned after the 30-day return window has passed.
6. Shipping Costs for Returns
For all return orders, customers will not incur any additional fees, as ibuytero covers the return shipping costs.
At ibuytero, your satisfaction is our mission. We’re dedicated to providing you with exceptional products and unparalleled customer service every step of the way. If you have any questions or concerns about our refund policy, don’t hesitate to reach out to our Customer Support Team. We’re here to help, ensuring you have a delightful shopping experience with us, every time. You can check out some of our products via Pinterest.
Shop with confidence at ibuytero – where your satisfaction is guaranteed!
